Accessibility Statement

Issued by: Westshore Group Limited (Globally Award-Winning Company)
Trading As: Westshore VA Services
Registered Office: 128 City Road, London, EC1V 2NX, United Kingdom
Effective Date: 24 August 2025
Last Updated: 24 August 2025

Westshore Group Limited is committed to creating an inclusive and accessible environment across all of its brands. As a globally award-winning organisation, we ensure our services, communications, and platforms are accessible to all clients, regardless of ability or location.

1. Commitment to Accessibility

1.1 Westshore VA Services is committed to ensuring that:

• All clients have equal access to our services.
  
  
• Barriers to communication, technology, and service delivery are removed wherever possible.
  
  
• Our policies comply with UK Equality Act 2010 and international accessibility standards, including WCAG 2.1 AA.
  
  

1.2 Accessibility is a core value within Westshore Group and reflects our dedication to providing services that meet the diverse needs of our clients.

2. Digital Accessibility (Web & Mobile Platforms)

We are dedicated to ensuring that our websites and digital services are accessible to everyone, including individuals using assistive technologies.

2.1 Standards We Follow

Our websites are designed and developed to meet Web Content Accessibility Guidelines (WCAG) 2.1 AA standards, including:

• Keyboard Navigation: All functions accessible via keyboard only.
  
  
• Screen Reader Compatibility: Full compatibility with screen readers such as NVDA and JAWS.
  
  
• High Contrast Options: Ensuring visibility for users with visual impairments.
  
  
• Alt Text: Descriptive text on all images and icons.
  
  
• Responsive Design: Optimised for use on desktop, tablet, and mobile devices.
  
  

2.2 Ongoing Testing

• Regular audits are conducted to identify and fix accessibility issues.
  
  
• Testing includes manual checks and automated accessibility tools.
  
  
• Feedback from users is incorporated into continuous improvement.
  
  

3. Accessible Communication

Westshore VA Services provides accessible communication options to ensure inclusivity for all clients.

We can adapt communication methods to suit individual needs, including:

• Large print documents (upon request).
  
  
• Accessible PDFs compatible with screen readers.
  
  
• Video captions and text transcripts where applicable.
  
  
• Alternative methods for relaying critical information securely.
  
  

4. Physical Accessibility

While Westshore VA Services primarily provides virtual services, there are occasions where physical meetings, events, or site visits may occur.

4.1 Our Commitment:

• We ensure that any venue or physical location used by our staff is accessible to individuals with disabilities.
  
  
• We work with clients to ensure that Health & Safety and accessibility requirements are met prior to attendance.
  
  

4.2 Client Responsibility:

• Clients hosting meetings or events must comply with the Equality Act 2010.
  
  
• Venues must have accessible entrances, facilities, and support for mobility needs.
  
  
• If an environment is unsafe or non-compliant, Westshore VA Services staff will:
  
  
  • Refuse to attend, and
    
    
  • Report the issue internally and, if necessary, externally.
    
    

5. Equal Opportunities Policy

Westshore VA Services operates a zero-tolerance policy for discrimination of any kind, including but not limited to:

• Disability
  
  
• Age
  
  
• Gender or gender identity
  
  
• Sexual orientation
  
  
• Race or ethnicity
  
  
• Religion or belief
  
  

Discriminatory behaviour by clients, staff, or third parties will result in immediate termination of services without refund, in line with our Professional Boundaries & Client Behaviour Policy.

6. Accessibility Feedback

We welcome feedback to improve accessibility across all our platforms and services.

How to Contact Us:

• Email: accessibility@westshoregroup.co.uk
  
  
• Phone: 0333 049 0707
  
  
• Post:
  Westshore VA Services
  128 City Road
  London, EC1V 2NX
  United Kingdom
  
  

When submitting feedback, please include:

• The nature of the accessibility issue.
  
  
• The service, page, or platform where the issue occurred.
  
  
• Suggestions for improvement, if applicable.
  
  

7. Response Times for Accessibility Concerns

• All accessibility-related inquiries will be acknowledged within 2 business days.
  
  
• A full response and action plan will be provided within 14 business days.
  
  
• Urgent issues impacting essential services will be addressed immediately.
  
  

8. Commitment to Continuous Improvement

Westshore VA Services is dedicated to ongoing improvement in accessibility, including:

• Annual accessibility reviews.
  
  
• Staff training on accessibility best practices.
  
  
• Regular updates to policies in line with evolving technology and legislation.
  
  

9. Third-Party Providers

While we strive to ensure that third-party partners and platforms meet accessibility standards:

• We cannot guarantee full compliance of external websites or systems.
  
  
• Where accessibility issues are identified, we will:
  
  
  • Provide feedback to the third-party provider.
    
    
  • Seek alternative accessible solutions where possible.
    
    

10. Client Rights Under UK Law

Clients have the right to:

• Equal access to Westshore VA Services without discrimination.
  
  
• Request reasonable adjustments for accessibility needs.
  
  
• Expect their concerns to be handled promptly and respectfully.
  
  

11. Relationship with Other Policies

This Accessibility Statement should be read alongside:

• Professional Boundaries & Client Behaviour Policy
  
  
• Complaints Policy
  
  
• Privacy Policy
  
  
• Terms & Conditions of Business
  
  

12. Governing Law

This statement is governed by the laws of England and Wales, with exclusive jurisdiction given to the UK courts.

Summary of Key Commitments

• Our websites meet WCAG 2.1 AA accessibility standards.
  
  
• We provide accessible formats for documents and communications.
  
  
• Clients hosting in-person events must ensure venues meet Equality Act 2010 requirements.
  
  
• We maintain a zero-tolerance policy for discrimination.
  
  
• Accessibility concerns are addressed quickly and transparently.
  
  

This Accessibility Statement is issued under the authority of Westshore Group Limited, the globally award-winning parent company of Westshore VA Services, Westshore Escapes, Westshore Property Care, and future subsidiaries. It reflects our Group-wide commitment to inclusivity, equal opportunities, and client care.