Cookie Policy

Issued by: Westshore Group Limited (Globally Award-Winning Company)
Trading As: Westshore VA Services
Registered Office: 128 City Road, London, EC1V 2NX, United Kingdom
Effective Date: 24 August 2025
Last Updated: 24 August 2025

At Westshore VA Services, we are committed to protecting the privacy and security of all visitors to our website. This Cookie Policy explains how we use cookies and similar technologies to improve your experience, comply with legal requirements, and ensure transparency in how data is collected and used.

1. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They are widely used to:

• Make websites work efficiently.
  
  
• Provide information to website owners about usage and performance.
  
  
• Personalise content and improve user experience.
  
  

Cookies can be:

• Session Cookies: Temporary and deleted when you close your browser.
  
  
• Persistent Cookies: Remain on your device for a set period or until deleted.
  
  
• First-Party Cookies: Set by Westshore VA Services directly.
  
  
• Third-Party Cookies: Set by external services integrated into our website.
  
  

2. Why We Use Cookies

Westshore VA Services uses cookies to:

• Ensure our website functions properly.
  
  
• Enhance security and prevent fraudulent activity.
  
  
• Analyse website traffic and user behaviour to improve performance.
  
  
• Provide tailored content and service recommendations.
  
  
• Remember your preferences and settings (e.g., cookie consent choice).
  
  

We do not sell or share cookie data with advertisers or external parties for marketing purposes.

3. Types of Cookies We Use

3.1 Strictly Necessary Cookies

• Essential for the website to function correctly.
  
  
• Cannot be disabled through our cookie banner.
  
  
• Examples include:
  
  
  • Session management.
    
    
  • Security features.
    
    
  • Logging into secure areas.
    
    

Without these cookies, certain site functions may not operate properly.

3.2 Performance & Analytics Cookies

• Help us understand how visitors use our website.
  
  
• Allow us to monitor:
  
  
  • Page visits.
    
    
  • Navigation patterns.
    
    
  • Technical errors or broken links.
    
    

Example tools: Google Analytics or equivalent privacy-compliant analytics systems.

Data collected is aggregated and anonymised — we do not collect identifiable personal information through these cookies.

3.3 Functionality Cookies

• Allow the website to remember user preferences such as:
  
  
  • Language settings.
    
    
  • Display preferences.
    
    
  • Form autofill data.
    
    

These cookies enhance the user experience by providing a more personalised service.

3.4 Third-Party Cookies

Some features on our website may rely on third-party services, such as:

• Video embeds (e.g., YouTube).
  
  
• Social media integrations (e.g., Instagram, LinkedIn, TikTok).
  
  
• Live chat or booking tools.
  
  

These third parties may set cookies in accordance with their own policies.
We recommend reviewing their individual cookie policies for further information.

4. Managing Cookie Preferences

4.1 Cookie Consent Banner

Upon first visiting our website, you will see a cookie consent banner:

• Allowing you to accept all cookies.
  
  
• Reject non-essential cookies.
  
  
• Manage specific cookie preferences.
  
  

Your consent choices will be stored for 12 months, after which you will be prompted again.

4.2 Browser Settings

You can also manage cookies via your web browser settings.
Here’s how to do it on common browsers:

• Google Chrome: Settings → Privacy & Security → Cookies & Site Data
  
  
• Safari: Preferences → Privacy
  
  
• Microsoft Edge: Settings → Privacy, Search, and Services
  
  
• Firefox: Options → Privacy & Security → Cookies and Site Data
  
  

Note: Disabling certain cookies may impact the functionality of our website.

5. Cookies Used by Westshore VA Services

6. Third-Party Services

We carefully select trusted third-party providers who also comply with UK GDPR.
Examples include:

• Google Analytics – Site performance tracking.
  
  
• Social Media Integrations – Instagram, LinkedIn, TikTok.
  
  
• Payment Gateways – GoCardless for secure transactions.
  
  
• Security Services – Tools to prevent fraud or unauthorised access.
  
  

Each provider has its own privacy and cookie policy which clients should review.

7. Data Protection & Privacy

Cookies are managed in compliance with:

• UK GDPR (General Data Protection Regulation).
  
  
• Data Protection Act 2018.
  
  
• Privacy and Electronic Communications Regulations (PECR).
  
  

For full details on how we handle personal data, please see our Privacy Policy.

8. Changes to This Cookie Policy

• We may update this policy periodically to reflect legal or technological changes.
  
  
• The “Last Updated” date will always be displayed at the top of this document.
  
  
• Clients will be notified of significant changes via our website or email.
  
  

9. Contact Us

If you have questions about this Cookie Policy or need assistance managing your preferences, you can contact us via:

• Email: privacy@westshoregroup.co.uk
  
  
• Phone: 0333 049 0707
  
  
• Post:
  Westshore VA Services
  128 City Road
  London, EC1V 2NX
  United Kingdom
  
  

10. Summary of Key Points

• Westshore VA Services uses cookies for essential functionality, performance, and security.
  
  
• You have full control over cookie preferences via our consent banner or browser settings.
  
  
• We do not sell cookie data or use it for third-party advertising.
  
  
• All cookie practices comply with UK GDPR and PECR.
  
  
  

This Cookie Policy is issued under the authority of Westshore Group Limited, the globally award-winning parent company of Westshore VA Services, Westshore Escapes, Westshore Property Care, and future subsidiaries. It reflects our Group-wide commitment to transparency, privacy, and compliance.