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Disclaimer Policy

Issued by: Westshore Group Limited (Globally Award-Winning Company)
 Trading As: Westshore VA Services
 Registered Office: 128 City Road, London, EC1V 2NX, United Kingdom
 Effective Date: 24 August 2025
 Last Updated: 24 August 2025

Westshore Group Limited is globally recognised for delivering premium concierge, lifestyle management, and virtual assistant services. As a subsidiary, Westshore VA Services provides coordination, organisation, and facilitation of client tasks and projects — but we are not a provider of legal, tax, financial, or medical advice. This Disclaimer Policy sets out the limits of our role and liability.

1. Purpose of This Policy

1.1 The purpose of this Disclaimer Policy is to:

  • Ensure transparency about the services Westshore VA Services provides.

  • Protect Westshore VA Services from liability for advice or services delivered by third-party providers.

  • Make clear to clients that certain responsibilities rest solely with them or their chosen professional advisors.

1.2 This policy forms part of our Terms & Conditions of Business and should be read in conjunction with other core policies, including:

  • Privacy Policy

  • AML & Compliance Policy

  • Insurance Statement

  • Refund & Cancellation Policy

2. Our Role – Coordination & Management Only

2.1 Westshore VA Services acts as a coordinator and facilitator for client services, which may include:

  • Managing administrative tasks and projects.

  • Coordinating with third-party suppliers or vendors on behalf of the client.

  • Scheduling travel, property services, events, and other arrangements.

  • Acting as a point of communication between the client and their external providers (via a signed Authority to Act).

2.2 We do not:

  • Provide legal representation or advice.

  • Offer tax planning or accounting advice.

  • Give financial investment or trading advice.

  • Provide regulated medical or healthcare advice.

3. Legal, Tax & Financial Matters

3.1 Clients are solely responsible for:

  • Obtaining professional legal advice from a qualified solicitor.

  • Engaging tax or accounting professionals for financial compliance.

  • Making independent decisions regarding investments, property purchases, or business transactions.

3.2 Any information provided by Westshore VA Services in relation to these areas is for organisational purposes only and must not be relied upon as professional advice.

3.3 Westshore VA Services accepts no liability for:

  • Client decisions made without appropriate professional consultation.

  • Outcomes of legal, tax, or financial matters handled by third parties.

4. Medical & Health-Related Information

4.1 Westshore VA Services may help clients schedule appointments or liaise with healthcare providers, but:

  • We are not medical professionals and do not give clinical advice.

  • Any health-related decisions must be made in consultation with a qualified healthcare provider.

4.2 Clients are responsible for ensuring they follow the correct medical guidance provided by their chosen practitioners.

5. Third-Party Providers

5.1 Westshore VA Services frequently coordinates with trusted third-party service providers, such as:

  • Travel companies (including Westshore Escapes).

  • Property management contractors.

  • PR and media agencies.

  • Security and concierge partners.

5.2 Important Clarification:

  • These third parties operate under their own terms and conditions.

  • Westshore VA Services cannot guarantee their performance or outcomes.

  • Clients are responsible for reviewing and agreeing to third-party contracts directly.

5.3 Westshore VA Services accepts no liability for:

  • Errors, delays, or failures by third-party vendors.

  • Losses arising from the actions of suppliers not directly employed by Westshore Group Limited.

6. Accuracy of Information

6.1 Westshore VA Services endeavours to provide accurate and up-to-date information to clients.
 6.2 However, we cannot guarantee:

  • The completeness, accuracy, or reliability of third-party information provided.

  • That third-party services or products will meet specific client expectations.

6.3 Clients are encouraged to verify critical information independently before making decisions.

7. Travel Services Disclaimer

7.1 Westshore VA Services may assist clients with travel coordination through Westshore Escapes or other approved travel providers.
 7.2 Clients must understand:

  • All travel bookings are subject to the terms of the travel provider.

  • Westshore VA Services does not pre-fund travel or make payments on behalf of clients.

  • It is the client’s responsibility to ensure sufficient funds are available for bookings.

7.3 Westshore VA Services accepts no liability for:

  • Missed flights, trains, or other travel arrangements caused by insufficient funds or client delays.

  • Cancellations, refunds, or disputes governed by third-party travel provider policies.

8. Limitation of Liability

8.1 Westshore VA Services’ liability is strictly limited to:

  • The services we directly provide.

  • The amount paid by the client in the three months preceding a claim.

8.2 We are not liable for:

  • Indirect, incidental, or consequential damages (e.g., lost profits, missed opportunities).

  • The actions or negligence of third-party service providers.

  • Losses resulting from client decisions made without independent professional advice.

9. Client Responsibilities

Clients must:

  • Obtain independent legal, financial, tax, or medical advice where required.

  • Review third-party provider contracts carefully before signing.

  • Provide accurate information and instructions to Westshore VA Services.

  • Follow all Westshore VA policies, including:

    • Password Security Rules (encrypted wallet only).

    • Health & Safety compliance for physical meetings or events.

    • AML requirements for onboarding and verification.

10. Alignment with UK Law

This Disclaimer Policy is designed to comply with:

  • UK Consumer Rights Act 2015.

  • UK Equality Act 2010.

  • UK Data Protection Act 2018 and UK GDPR.

11. Complaints Related to Third Parties

11.1 If a complaint relates to a third-party provider:

  • Westshore VA Services will act as a liaison where appropriate,

  • But ultimate responsibility for resolving the issue rests with the third-party provider and their terms of business.

11.2 Our Complaints Policy applies only to services delivered directly by Westshore VA Services.

12. Governing Law

This policy is governed by the laws of England and Wales.
 Any disputes will be resolved exclusively in the UK courts.

Summary of Key Points

  • Westshore VA Services coordinates services only — we do not provide legal, tax, financial, or medical advice.

  • Clients must seek independent professional advice where appropriate.

  • Third-party providers operate under their own contracts and liability frameworks.

  • Westshore VA Services is not responsible for third-party actions or client decisions.

  • Travel bookings are not pre-funded by Westshore VA Services.

  • Our liability is limited to the value of services paid directly to us.

 

This Disclaimer Policy is issued under the authority of Westshore Group Limited, the globally award-winning parent company of Westshore VA Services, Westshore Escapes, Westshore Property Care, and future subsidiaries. It reflects our Group-wide commitment to transparency, client protection, and legal compliance.